The Nuts and Bolts of Building a Customer Success Team

As you launch your product, you’ll need to think long and hard about the role of Customer Success in your business. A general rule of thumb; your business model should determine your Customer Success demands. In turn, these demands will determine the staffing model while being governed by your pricing structure.   In this blog, we will outline the broad-brush strokes of setting up a Customer

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How To Build The Perfect Pitch Deck

Having an impressive pitch is a key component in raising capital. A great pitch can get an investor excited about your business and opens the door to the investors wanting to learn more and take you through a due diligence process. There are thousands of templates online that provide guidance on what slides to incorporate

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Landing Your First Customer In 4 Easy Steps

If you are following JumpStart’s Entrepreneur Roadmap methodology, you probably have a checklist where you are running down the items completed. MVP? Done. Website? Built. Pricing model? Check. Contracts? Ready to go. Customers? Not a prospect in sight. It feels that way sometimes—you spend so much time working on a product and all the things

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8 Questions To Ask Yourself When Preparing For Fundraising

Starting your own business is challenging. No matter how unique your idea is, it’s unlikely to get off the ground without proper funding. Securing the necessary funding to start and sustain a business is one of the biggest hurdles that every aspiring entrepreneur faces. Within Northeast Ohio, there is a significant and growing number of

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You’ve Launched Your product… Now Comes The Hard Part!

Congratulations! You’ve built and launched a product! Now it’s time for the heavy-lift… onboarding and adoption. Say hello to your new key function, Customer Success! A newer term that grew out of the concept of customer support, Customer Success focuses on proactive behaviors, specifically: Getting the user actively engaged Focusing on early usage Ongoing engagement

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4 Time- And Money-Saving Reasons To Create An Employee Handbook

Do you cringe when you hear the words employee handbook? Once labeled a tedious piece of HR paperwork, this tool has recently become an important piece of a company’s talent strategy. When used correctly, this tool will communicate clear expectations and guidelines to all employees. In this article, you’ll find out why it is important

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Identifying and Engaging the Right Investors

One of the most frequently asked questions members of JumpStart’s Services and Investing Team receives is about how to obtain funding. This question is understandable. Growing a technology-based business at scale requires capital. To address capital needs, entrepreneurs often look to pitch investors. The entrepreneurs who are the most successful in both obtaining and leveraging

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