As the Process Improvement Lead, Deb Grale provides JumpStart and other external stakeholders with reliable, practical, responsive, well-documented and technologically appropriate solutions for the management of business processes and the flow of information. In other words, she strives to help improve the critical business processes that drive our work and deliver a positive impact to the community.
Deb is an ASQ certified Six Sigma Black Belt. Her goal is to recognize the root cause of issues and understand the big picture–which means she asks a lot of questions. She has led operational process improvement projects that spanned a variety of departments at manufacturing, service, financial and nonprofit organizations in both Cleveland and Chicago.
She has earned master’s degrees from The Ohio State University and Case Western Reserve University and a Certificate in Nonprofit Management from Case Western Reserve University.
Tune into WKHR.org or 91.5 FM, Cleveland’s Great American Songbook station, to listen to Deb DJ on Saturdays from 8–10 PM.